Service & Support

We are happy to support you with commissioning and technical questions of all kinds.

For support inquiries, please contact us via support@triamec.com.

To return a defective device use the Merchandise Return Form.

For remote support we use TeamViewer 15. If you are using a newer version or do not have TeamViewer installed, please download TeamViewer 15 QuickSupport to your computer. It is an executable which can be run without installation.

Triamec devices can be loaded in the field with new firmware. The latest and archive versions can be found here.

All TAM commissioning and operating software including TAM System Explorer can be found here.

In case of issues, with the Troubleshooter you might be able to solve your problem yourself.

Sources for integrating Triamec drives into Beckhoff TwinCAT can be found here.

Data sheets, installation instructions, software documentation and tutorials can be found here.

3D models and technical drawings can be found here.

EPLAN data can be found here.